Booking Terms and Conditions

The following terms and conditions apply: 

1. INTERPRETATION 

2. CONTRACTS AND SERVICES
   1. These are the terms and conditions (the “Conditions”) on which we supply Booking Services to you.
   2. Accommodation Services are provided directly by Owners, and you shall enter into a separate contract with the Owner for any such Accommodation Services, once your Booking has been accepted.
   3. We are Coastal Cottages of Pembrokeshire Limited, a company registered in England and Wales. Our company registration number is 02748097, and our registered office is at Coastal House, Narberth Road, Haverfordwest, SA61 2XG (hereinafter “we”, “our” or “us”).
   4. Please read these Conditions carefully before you make a Booking. These terms tell you who we are, how we will provide Booking Services to you, and other important information.
   5. These Conditions apply to your use of the Booking Services provided by us. By using the Booking Services, you are deemed to have read, understood and accepted these Conditions, and to have read and understood the Expectations.
   6. We act as agents for the Owner, and have authority to create a contract, for Accommodation Services, between you and the Owner, on the Owner’s behalf.
   7. Each contract for Accommodation Services is made on, and subject to, these Conditions, which are legally binding and form part of the contract. For the avoidance of doubt, we are not agents of you, the guest.
   8. Bookings made through Online Travel Agents (OTAs) will be subject to these Conditions, please refer to any additional booking terms and conditions provided by your OTA.
   9. By placing a Booking you must be at least 18 years old at the time of the Booking and agree that you will, and will procure that all members of your party will, comply in all respects with these Conditions. Furthermore, you must ensure that all members of your party have read, understood and accepted these Conditions, as if they are a party to a contract based on these Conditions.
   10. We are responsible for administering your Booking. Any involvement in the day-to-day management of any Property is undertaken solely on the Owner’s behalf and under his/her instructions. Accordingly, we can (subject to our responsibilities under clause 16) accept no responsibility for any problems that may arise with any Property or Accommodation Services, and all legal responsibility therefore remains with the Owner.

3. MARKETING MATERIALS
   1. All information in the Marketing Materials, including the Website, or provided verbally is given in good faith and is materially accurate to the best of our knowledge. However, although we take all reasonable steps to ensure that our records, and Marketing Materials are up to date, we do not have exclusive control of any Property and/or its amenities and facilities and accordingly we cannot give any guarantees as to the accuracy thereof. Any advice, guidance and/or recommendation given by any of our staff is a personal opinion only, and will not constitute any warranty, guarantee, term or condition.
   2. Any information published in Marketing Materials is subject to change, and we reserve the right to make changes to such information (including without limitation, the advertised price) where necessary at any time. In the event that there is an error or omission in the Marketing Materials, we reserve the right to amend such error or omission accordingly and you agree that the amended position will apply to your Booking. Neither we nor the Owner shall be responsible or liable for any loss, damage, expenses or costs incurred as a result of such an error or omission, and refunds or compensation will not be considered in such circumstances.

4. BOOKINGS
   1. Provisional Bookings can be made by telephone and will be held for such period as specified by our advisor at the time of making the provisional telephone Booking (but for no more than 24 hours), and will not be confirmed until the completed Booking Details and the requisite payment (see clause 4g below for payment terms) is received by us.
   2. Bookings made through the Website will not be accepted until online payment of the deposit or full balance has been cleared, and the requested party details are received (see clause d below), and we have issued the Confirmation, upon which a contract will be formed. Please note that all Bookings are subject to availability and we are under no obligation to accept any Booking which is made by you. If we cannot issue Confirmation of your Booking, we will promptly return any payment already made by you. Details regarding how to provisionally hold a Property, and the fee involved, are set out in the Expectations.
   3. Following receipt of Confirmation from us, the Owner may, in limited circumstances, make amendments to such a Booking at their absolute discretion within 5 calendar days of your receipt of the confirmation of the Booking. In the event that any amendment is made to the Booking within this 5 calendar day period, we will inform you of such change which shall then apply to your Booking accordingly. In the event that you do not agree to the amendment/change, and provided that we are of the opinion that such an amendment has a material effect on the Booking, you must inform us within 48 hours of you being informed of the change; following which we will refund such proportions of payment made by you to us in relation to the Property. We will be under no obligation to give a refund after the 48-hour period.
   4. Upon submitting a Booking, you must provide the number of members in your party and the numbers of pets (where permitted) before we can issue Confirmation of your Booking. Unless we agree otherwise, the person who places the Booking must be a member of the party who is due to Visit the Property. 
   5. Bookings made eight (8) weeks or more prior to the first day of the Visit must be accompanied by
      1. a deposit of 30% of the Total Price (or 15% of the Total Price where the “Puffin Payment” option is taken - see Expectations for further details); and
      2. the full cost of any Additional Charges that may apply to the Booking, as set out in the Marketing Materials and/or advised at the time of the Enquiry.
   6. Bookings made less than eight (8) weeks prior to the first day of the Visit must be accompanied by
      1. payment in full of the Price; and
      2. any Additional Charges as set out at clause g(ii) above.
      3. Payment may be made by debit card, credit card, bank transfer, personal cheque or such other method as agreed by us.
   7. Where a Booking is made eight (8) weeks or more prior to the first day of the Visit, we shall notify you by e-mail when the payment of the balance becomes due, and unless payment in full of the Total Price is received by us at least eight weeks prior to the first day of the Visit, we will be entitled to treat such Booking as cancelled and the provisions of clause 7 will apply.
   8. We reserve the right to charge a debit or credit card handling fee in line with legislation, to be confirmed during the booking process. 
   9. An optional £3 charge may be added to your bill as an environmental fee that is invested into local projects in Pembrokeshire. 100% of any such contribution shall be donated to these projects and they range from beach clean-ups, to environmental research, to rejuvenation projects. Please indicate to our booking advisor or online where appropriate, if you wish for this charge to be included.
   10. With respect to Covid-19 measures which are imposed by local or central government, you shall only be entitled to a refund of your payment in cases where we, or the Owners, are required by law to suspend the provision of Accommodation Services, or if you are prevented by law from travelling to the Property, due to mandatory self-isolation or travel restrictions, for example. Any cancellation of Booking due to non-legal precautionary measures shall not qualify for any refund, except as expressly permitted elsewhere in these Conditions.
   11. The price includes all charges and any taxes or government charges that apply at the time of making the Booking. We reserve the right to charge for any variations in the tax rate, tourist tax or government charges that may result after your Booking has been confirmed.
   12. Properties are primarily, but not exclusively, made available to singles, couples, families or multi-generation family gatherings. Use of properties for “party houses”, including group bookings for hen and stag parties, are not allowed at all or are restricted at specific times of the year, unless special arrangements have been made with the Owner (including the requirement for a damage bond).

5. PUFFIN PAYMENTS
   1. You may spread the cost of your Booking into equal direct debit payments under our “Puffin Payment”
   2. In order to qualify for the Puffin Payment scheme, Bookings must be made at least 6 months before the Visit and a minimum deposit of 15% must be paid at the time that the Booking is submitted. Direct debit payments are taken from your account on the 1^st day of the month.
   3. Set out below are the number of payments according to the time prior to the date that the final balance payment is due:

6. OCCUPATION
   1. Subject to clause a below, a confirmed Booking entitles you to occupy the relevant Property for the period (including any specific arrival and departure times) stated in the Confirmation. Under no circumstances will you have exclusive occupation of the Property at any time. We, the Owner, or our representatives retain the right to enter the Property at any reasonable time for any reasonable cause, including, without limitation, the carrying out of any repairs deemed necessary to the Property and/or its contents and facilities, to confirm whether or not the number of occupants in the Property exceeds the number stated on the Booking, or immediately in the case of an emergency.
   2. The Accommodation Services are provided on the basis that the Property is to be occupied by you for a holiday as set out in the Housing Act 1988 Schedule 1 paragraph 9, and you acknowledge that the tenancy granted by any contract is not an assured tenancy, and that no statutory periodic tenancy will arise when your Visit ends.
   3. We reserve the right to apply Additional Charges, if it comes to our attention, that during the Visit the number of guests and/or permitted pets exceed the allowed number. See clause 12.

7. CANCELLATIONS
   1. Whilst we will take all reasonable steps not to do so, we must reserve the right to cancel any Booking at any time. In such circumstances we will, to the extent reasonably possible, offer you the choice of an alternative Property or a full refund, less a pro-rata sum for each day or part thereof that you occupy the Property. Neither we, nor the Owner, will have any other liability whatsoever in respect of such cancellation. If we offer and you accept an alternative Property, a contract between you and the Owner of the alternative Property will be deemed to be formed on, and subject to these Conditions.
   2. All and any cancellations by you must be made in writing, and all purported cancellations not made in writing will have no effect. If a written cancellation is made eight (8) weeks or more before the first day of the Visit, we will use all reasonable efforts to re-let the Property for the duration of the Visit, and will act reasonably in doing so. If successful, we will refund such proportion of monies paid by you as we are able to recover from such re-letting, less an administrative charge of £75.00 + VAT for each separate Booking required to re-let the Property for the entirety of the cancelled period. If we are unable to re-let the Property for the entirety of the cancelled period, we will be entitled to retain a proportion of your payment for the number of days the Property is un-let during the cancelled period, up to a maximum of the deposit paid by you (including the full cost of Additional Charges that may apply).
   3. If a Booking is cancelled by you in writing less than eight (8) weeks before the first day of the Visit, we will use all reasonable efforts to re-let the Property and will act reasonably in doing so. If successful, we will refund such proportion of the monies paid by you as we are able to recover from such re-letting, less an administrative charge of £75.00 + VAT for each separate Booking required to re-let the Property for the entirety of the cancelled period. If we are unable to re-let the Property for the entirety of the cancelled period, we will be entitled to retain a proportion of your payment for the number of days the Property is un-let during the cancelled period, up to a maximum of the Total Price for the Property (including the full cost of Additional Charges that may apply).
   4. If the Total Price for any Booking has not been paid as at the date of cancellation, you will remain liable for any monies due and incurred (including without limitation the administrative charge) pursuant to clauses b and/or c and we will be entitled to invoice you for such monies. Our invoices are payable by you within thirty (30) days of the invoice date.
   5. No refunds or reduction in the total cost of your Booking are applicable should a person in your party need to cancel, or in the event that you cut short your Visit.
   6. If we, or the Owners, due to government public health measures for a legal Pandemic or Endemic, are required by law to suspend the provision of Accommodation Services, or if you are prevented by law from travelling to the Property, you may choose to:
      1. Transfer your Booking to a later date subject to availability. Any difference in Price for the new Booking will need to be paid by you if higher than the original Booking, likewise, you will be reimbursed if the difference in Price is lower.
      2. Obtain a voucher to the value of any payments you’ve previously paid for the Booking.
      3. Obtain a full refund of any payments you’ve previously paid for the Booking.
   7. We recommend that you take out cancellation insurance to cover any curtailment and/or cancellation of your Booking. Details of insurance cover we sell is on our Website, or can be requested from our reservations team.
   8. Bookings made through a 3^rd party OTA will be subject to our cancellation policy.

8. AMENDMENTS TO BOOKINGS
   1. If you need to make any changes to your Booking eight (8) weeks or more prior to the first day of the Visit, including date and/or Property changes, we will use reasonable endeavours to accommodate such changes but this is strictly subject to availability and if we are not able to accommodate your requested changes, your original Booking will remain in effect. If we are able to make the changes requested, we reserve the right to make a £75.00 + VAT administrative charge for each change and charge you any additional rental or other charges associated with the change request which you will be liable to pay before any change becomes effective. If any change which we make to your Booking in accordance with this clause 8 is a change to the Property originally booked, a contract between you and the Owner of the alternative Property will be deemed to be formed on and subject to these Conditions. If you have already paid us more than the Total Price for the alternative Property together with any administrative charges + VAT levied by us pursuant to this clause 8, we will refund the difference to you. If the Total Price for the new Property together with any administrative charges + VAT levied by us pursuant to this clause 8 exceeds the Total Price for the original Property, you must pay the difference to us. If you fail to pay such sum to us at least 8 weeks prior to the first day of the Visit or, if later, within 7 days of the date of our invoice, we will be entitled to treat the Booking as cancelled and the provisions of clause c will apply.
   2. We will have no obligation whatsoever to attempt to make any changes to your Booking requested less than eight (8) weeks prior to the first day of the Visit, but may, in our sole discretion, elect to comply with your request subject to a £75.00 + VAT administrative charge for each change. Should we agree to your request, clause a will apply. 

9. MAINTENANCE CALLOUTS
   1. If during your Visit you report to us that an appliance or service is faulty and subsequent inspection confirms that the appliance or service was not faulty, but not being operated correctly by the guest, and where usage instructions have been provided, we reserve the right to apply an additional maintenance callout charge.
      
      
10. YOUR OBLIGATIONS AND RESPONSIBILITIES

As a condition of your Booking, you warrant and undertake:

1. that all information provided to us, including without limitation the detail of each member of your party, is true and accurate in all respects;
2. to leave the Property, its contents and facilities in the same state of repair and condition upon vacation as they were at the start of the Visit. Any existing defects/damage must be reported to us within 24hrs of your arrival;
3. at the end of the Visit, to leave the keys in the same place as they were found at the beginning of the Visit or as advised on the directions or in the information provided at the Property. Loss of keys will incur an Additional Charge;
4. to pay, at reasonable cost, for all repairs and all replacements of items rendered, in our opinion, beyond repair as a result of your occupation of the Property. Purchase of replacements directly by you may be permitted, provided that damages are notified as soon as possible and at all times, whilst you are in occupation, and an appropriate replacement is agreed in advance with us or the Owner;
5. to pay, at reasonable cost, any costs which may be incurred as a result of your occupation of the Property which we may deem appropriate, and which may be payable by us in order to keep the Property in good order for future guests. Such costs could include without limitation any item hire costs incurred until replacement items can be sourced, or any compensation which may be payable to future guests as a result of your occupation of the Property;
6. to act promptly and reasonably in respect of any problems arising at the Property and to bring these to the attention of us and/or the Owner as soon as reasonably practicable;
7. not to use the Property for any non-residential or non-holiday purpose without the express prior consent of the Owner;
8. to take all reasonable safety and security measures at the Property, during the Visit, including without limitation all reasonable precautions to avoid the risk of fire and to keep the Property locked when unattended (including without limitation all windows and doors);
9. not to engage in anti-social behaviour and/or criminal activity and to respect other local residents and the locality;
10. to keep noise at an acceptable level during the Visit;
11. comply with all arrangements for waste disposal and recycling as explained in the instructions left at the Property, and in any event, ensure that all waste is disposed of in an appropriate and hygienic manner. We and the Owners cannot be held responsible for the removal of excess rubbish or sorting of waste for recycling, any removal of excess rubbish and sorting of waste for recycling will be charged at £50+VAT;
12. to comply with the specific requirements of the Property, including but not limited to, the maximum permitted occupancy, any prohibition on pets of any kind, and any prohibition on smoking as detailed in the Marketing Materials or otherwise notified to you by us or the Owner;
13. to comply with all health and safety and fire regulations which may apply to the Property, and any other written or oral instruction notified to you by us or the Owner;
14. that there is at least one capable and responsible adult over the age of 18 staying at the Property, who is responsible for the supervision of all members of your party under the age of 18. Children remain the responsibility of their parents or guardians at all times;
15. not to share the Property with anyone who is not a named member of the party, as identified on the Booking, and not to allow visitors who are not members of your party to stay overnight;
16. not to allow more than the maximum permitted number of people or permitted pets and pay any Additional Charges, applied in respect of overcrowding, in accordance with clause c;
17. to comply with the following terms that apply to pets:
    1. Pets other than dogs must be agreed with the Owner at the time of making the Booking.
    2. Evidence of pets not declared at the time of making the Booking will be charged accordingly.
    3. Keep any permitted pets under control at all times
    4. Not to allow pets into bedrooms or onto furniture, and hair must be cleared up before departure, failure to do so will result in a minimum £100 additional cleaning charge.
    5. Not to leave pets unattended in the Property
    6. Be responsible for all pets, including but not limited to, the cost of any damage caused or costs incurred by your pets
    7. Be responsible for cleaning, without delay, the Property, garden and surrounding areas of any pet fouling along with the correct disposal.
    8. Ensuring your pets are free from parasites and fleas before visiting the property, failure to do so will incur Additional Charges; and
18. to reimburse us and/or the Owner, as the case may be, for the full cost incurred as result or any loss by yourself of a key to the Property.
19. not to smoke at the Property. All our properties are non-smoking, smoking of tobacco in any form including E-cigarettes is not permitted. If we discover evidence and/or odour of smoking following your Visit, it will result in a minimum £100 specialist cleaning fee.
20. maintain fair usage of utilities such as electric and heating oil. Utility costs are included in the Total Price but are subject to a fair usage policy. Excessive use of electricity, heating oil and other fuels will result in Additional Charges being applied.
21. to comply with electrical safety procedures. In the case of charging electric vehicles, where permitted, it should only be carried out using a dedicated wall box charging point along with the appropriate charging cables. Neither we nor the Owner will not be held responsible for any damages and/or injuries caused by failing to observe electrical safety procedures and you will be charged without limitation any sums required to rectify or remedy any damage caused. 

11. DAMAGE BONDS
    1. In certain circumstances, the Owner requires us to take a bond in respect of your Visit. Any such bonds are calculated in respect of the individual Property, and are in addition to payments paid by you pursuant to clause g and, if required, are normally taken 14 days prior to the holiday start date. Any refusal by you to pay any such bond will mean that the Booking cannot be made or will be cancelled. This bond will be refunded, less any deductions made pursuant to clause 10.c and/or less any deductions as may be deemed appropriate by the Owner as a result of any breach by you or your party of any of these Conditions (including without limitation any sums required to rectify or remedy any damage caused or suffered by us or the Owner), within 7 working days of the end of the Visit.
    2. In cases where the extent of damage caused by you to the Property, exceeds the value of the bond, we reserve the right to pass your contact details to the Owner, who shall be entitled to contact you directly in an attempt to resolve the matter.

12. REMOVAL RIGHTS
    1. Without prejudice to any legal rights and/or remedies, we and each Owner, reserve the right to evict all or any occupants of the Property at any time where we deem this reasonably necessary as a result of a breach of any of the Conditions (including without limitation clause 9), without refund or compensation, and without prejudice to any other right of the Owner.
    2. Any display of aggressive or abusive behaviour towards any members of our staff or the Owner will not be tolerated. Any guests who are aggressive or abusive towards us or the Owner may be asked to vacate the Property, and we reserve the right to cancel all relevant contracts with immediate effect. 

13. APPROVAL

The properties advertised in the Marketing Materials or on the Website are primarily, but not exclusively, made available to singles, couples, families or multi-generation parties. In the event that your party does not fall within one of these descriptions, any such Booking is subject to the sole and absolute discretion and approval of the Owner. 

14. LIABILITY
    1. Subject to clause 14.d, neither we nor the Owner will have any liability whatsoever for any personal injury, or liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) relating to you, your party or any personal property, save where such loss and/or damage arises as a result of negligence or wilful default on our part and/or on the part of the Owner. 
    2. You indemnify us and the Owner, subject to clause 14.d, for any liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) which are incurred at or to the Property.
    3. We are responsible for administering your Booking only and, subject to clause 14.d, we hereby disclaim any and all liability for all liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by you, any member of your party or any third party as a result of your Visit.
    4. Nothing in these Conditions excludes or limits any of our liability for personal injury or death due to our negligence or any other liability which cannot be lawfully excluded or limited.
    5. Subject to clause 14.d, our total liability to you in respect of all liabilities arising under or in connection with these Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total costs paid by you to us in relation to your Booking.
    6. Neither we nor the Owner will be responsible for any disturbance which may occur and is outside of our or the Owner’s control, including but not limited to any road works, maintenance or refurbishment works on neighbouring properties, or events such as sporting events, festivals or parties. We will use all reasonable efforts to advise you of any situation which in our reasonable opinion may affect your Visit, but you should note that we may not be aware of any such work or such circumstances close to the Property. Neither we nor the Owner shall be responsible or liable for any loss, damage, expenses or costs incurred, and refunds or compensation cannot be considered in such circumstances.
    7. Neither we nor any Owner will have any liability for any loss, damage, expenses, costs or otherwise for any curtailment and/or cancellation of your Booking and/or any other detriment which results from any event outside our reasonable control, including but not limited to weather conditions, power cuts, road works and governmental action, and refunds or compensation cannot be considered in such circumstances. We do however recommend that you purchase holiday cancellation insurance as offered by our preferred insurance provider, details of which are available online during the booking process or on request through our reservations team.
    8. Neither we nor the Owner can guarantee the reliability or quality of any phone/data signal, internet connection, Wi-Fi signal, or TV/radio reception at the Property, and neither we nor the Owner shall be in any way liable in any way for any poor or absent coverage of this kind, at the Property. 

15. DATA PROTECTION
    1. As a condition of your Booking, you agree and acknowledge that all and any personal data you provide to us, whether relating to you or to any other member of your party, and whether on the Booking Details or otherwise, may be forwarded to the Owner, or the Owner’s subcontractors, if this is necessary for the delivery the Accommodation Services at the Property.
    2. We may also use the data provided to inform you of news, offers or other services that we think may be of interest to you. For more information about how we store and process your personal data, please read the privacy policy on the Website, or contact us by email at [email protected], or in writing to Coastal Cottages, Coastal House, Narberth Road, Haverfordwest, Pembrokeshire, SA61 2XG.
    3. You agree that all comments left on the Website, social media channels, or photographs sent to us or the Owner, may be used (free of charge) in our Marketing Material. The photographs will be credited with the name on the accompanying correspondence where possible. 

16. COMPLAINTS
    1. In the unlikely event of a problem arising during the Visit, you must let us know as soon as possible, in order to give us an adequate opportunity to address the problem. If a problem arises you must contact the name and number provided on your directions. If you are unable to contact them, you must then contact us on 01437 767600. In the event that we cannot be contacted on this number, a message should be left setting out the details of the problem and a contact telephone number for you.  Please contact us or the Owner in the manner as set out above whilst you are still at the Property so that any problems can be addressed whilst you are at the Property. If a complaint regarding the Property is not raised until you have left, neither we nor the Owner will have the opportunity to remedy or resolve any problem, and are unlikely to be able to verify this, and therefore you will not be entitled to any remedy or compensation in such circumstances. If a complaint is raised by you as soon as the problem arises (and in any event during your Visit) we will use all reasonable endeavours to rectify the matter but no guarantee is offered that this can be rectified during your Visit. If we are unable to rectify the matter of the complaint, you acknowledge and agree that neither we nor the Owner shall be under any obligation to provide you with a refund or compensation in such circumstances.  You must mitigate any loss which you may suffer as a result of any such problems or complaint.
    2. Notwithstanding clause 16.a above, if you are dissatisfied with any aspect of Booking Services, or Accommodation Services, which does not directly relate to the Property, please let us know as soon as possible and in any event within 24 hours following the end of the Visit.
    3. Whilst we or the Owner will do what is reasonably practicable to try to rectify any mechanical or electrical problem once we have been made aware of it in accordance with condition 16 (including but not limited to any breakdown in appliances, lighting, internet accessibility or speed), no refunds or compensation will be given, and neither we nor any Owner will have any liability whatsoever in respect of mechanical or electrical failures, unless they are prolonged, and amount to a substantial disruption to your enjoyment of the Accommodation Services. 

17. PERSONAL BELONGINGS

You are completely responsible for your personal belongings during your Visit and no liability can be accepted by the Owner, or us, for any loss or damage. If any articles are left behind, you should contact us, or the Owners, as soon as possible so that these can be searched for. A fee of £50 + VAT shall be applied where we attend a Property to search for a lost item. If lost items are found they can be forwarded on receipt of a minimum handling fee of £15.00 + VAT per item from you. Items which are not claimed or where a handling fee is not paid will only be kept for 7 days before being disposed of. 

18. ASSIGNMENT
    1. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    2. We may transfer our rights and obligations under these terms to another organisation. 

19. WAIVER

No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. 

20. LAW AND JURISDICTION

In all disputes and interpretation of these Conditions, English and Welsh law will apply and the parties submit to the exclusive jurisdiction of the English and Welsh courts.  

21. SEVERANCE

Each term of these Conditions operates separately. If a court finds that any term of these Conditions is void, illegal or unenforceable, in whole or in part, the remainder of the Conditions will continue to be valid and have full force and effect.

ADDITIONAL TERMS WHICH APPLY IF YOU REQUEST CONCIERGE SERVICES 

22. Concierge Services can be requested by you from us at the time of the Booking, at any time in advance of your arrival date at the Property or during your Visit at the Property, subject to availability. Requests for any such Concierge Services must be made to us by one of the following means: via the Website, via telephone at 01437 772 758 or via email at [email protected]. 

23. Following your Request under clause 22 above, we shall contact the Supplier and use our reasonable endeavours to arrange for the delivery of the Request, at the time and place as specified by you in your Request. We shall not be liable to you if we are unable to source the Concierge Services to meet your Request or if there is a delay in sourcing any such Concierge Services for you. For the avoidance of doubt, time shall not be of the essence and we shall incur no liability to you any member of your party or any third party in respect of any failure to source the Concierge Services or complete the Concierge Services by any agreed completion date. 

24. Your Request for Concierge Services will only be accepted once we issue written confirmation that the Request has been accepted by the Supplier, and payment for the Concierge Services is received by us from you. 

25. You understand and agree that in order to fulfil the Request, information about you and members of the party may be transferred to Suppliers, if necessary for the delivery of the Concierge Services. 

26. Risk and title in any goods forming part of the Concierge Services shall pass to you when we receive payment in full for such goods. 

27. The Additional Charges for use of any Concierge Services shall be as set out on the Website and/or our Marketing Materials, or if no price is quoted, the price as quoted by us in response to your Request. These Additional Charges shall be inclusive of VAT. 

28. We reserve the right to increase the Additional Charges for any Concierge Services at any time. 

29. Payment for the Concierge Services must be made in full by you at the time that the Request is confirmed as accepted by us in writing in accordance with clause 24 Payment can be made by debit or credit card, cash or by cheque made payable to ‘Coastal Cottages’. Payment can be taken by us in person, by post, over the telephone or by any other means as we may specify from time to time. 

30. While we shall use our reasonable endeavours to ensure that the Supplier is qualified and competent to provide the Concierge Services, we accept no liability for the quality of the Concierge Services, or the actions of the Supplier. We are responsible for administering your Request only, and (subject to clause d) we hereby disclaim any and all liability for all liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by you, any member of your party or any third party as a result of any negligence, breach of contract, act or omission of a Supplier, use of any product or service provided by a Supplier or otherwise, or any failure on the part of the Supplier to deliver the Concierge Services (“Claims”). The Supplier shall be fully and solely liable for all such Claims. 

31. Subject to clauses d and 30, and subject to the individual terms of the supplier, our total liability to you arising in connection with the Concierge Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total cost of the Request. 

32. You may cancel an order for the Concierge Services (or part thereof) by giving us not less than 14 calendar days written notice, such notice to expire before your arrival date at the Property, and any monies paid in relation to such Concierge Services will be refunded in full, subject always to any Supplier terms and conditions. An administration fee of £50 + VAT will apply. 

33. If you fail to cancel the order for the Concierge Services (or part thereof) within the time specified in clause 32, or if you cancel the order during your Visit at the Property, any and all monies paid in relation to such Concierge Services will not be refundable. 

34. If you need to make any changes to your Request prior to the proposed delivery or completion date of the Concierge Services, we will use reasonable endeavours to accommodate such changes but this is strictly subject to availability and the discretion of us and/or the Supplier and if we are not able to accommodate your requested changes, your original Request will remain in effect. If we are able to make the changes requested, we reserve the right to apply an administration charge for each change and amend the Additional Charges for the Concierge Services accordingly. 

35. Without limiting its other rights and remedies, we may cease to accept orders for Concierge Services by giving you not less than 48 hours written notice.

36. In the event that we terminate the Concierge Services in accordance with clause 35, or the Concierge Services are not delivered, or are cancelled or terminated by the Supplier for any reason, we may at our absolute discretion refund any payment made in relation to such Concierge Services. We are not liable to you for any losses, damages or liabilities suffered by you as a result of any such cancellation or termination.

Before booking we recommend you read our What To Expect guide.