Covid Enhanced Holiday Cancellation Insurance

Important information about your holiday cancellation Insurance

Endsleigh Insurance Limited

Covid Enhanced Holiday Cancellation Insurance

Overview
Booking cancellation insurance is designed to give you peace of mind if difficult circumstances should arise that would mean you have to cancel or curtail your trip, including some instances relating to COVID-19.

Holiday cancellation insurance protects your booking should you have to cancel or curtail your trip for an insurable reason, up to the value of the initial booking. The policy provides coverage from the date of issue up to one year before the intended holiday date.

Key types of incidents that could lead to cancellation or curtailment of your holiday:

• Accidents
• Injury
• Physical and mental illness
• Death
• Compulsory quarantine
• Jury service attendance
• Being called as a witness at a Court of Law
• Redundancy
• Serious damage to a home caused by a fire, aircraft, explosion, storm, flood, subsidence, malicious persons or theft (presence required by the police)
• Cancelled holiday leave for operational reasons for any person with whom the customer has arranged to travel
• Cancelled leave for operational reasons for members of the armed forces, police, fire, nursing or ambulance services, or employees of a government department
• Bodily injury, illness or death of a close relative or business associate of the customer, anyone travelling, or expected to travel, with them, or who is providing temporary accommodation during the trip
• Any person with whom the customer is travelling being called for jury service, made redundant, called as a witness at a Court of Law, or undertaking compulsory quarantine

Please note that full terms and conditions apply. Click here for more details.

Protecting travellers during COVID-19
Upon cancellation, you or any of your travelling companions will be refunded the value of your booking if you are:

• Diagnosed with COVID-19 within 14 days of departure (or hospitalised within 28 days of departure)
• Quarantined on the advice of a treating medical practitioner or self-isolating as a result of a personally received track and trace notification
• Diagnosed with COVID-19 after commencing their trip and prior to completing check in at the Group Policyholder’s site on which the booked accommodation is located
• Denied boarding on booked transport by a public transport carrier as a result of failing pre-boarding COVID-19 checks, with written confirmation of denied boarding from the carrier

Please note that full terms and conditions apply. Click here for more details.

Endsleigh: experts in travel and hospitality insurance
Endsleigh has 30 years’ experience in the travel market with access to some of the UK’s leading insurers. The team works with more than 500 partners in the travel industry and insure over 1 million travellers each year. Endsleigh is committed to providing first class products and services that protect against losses in the event of cancellation or curtailment.

Choosing a world-class insurer
Underwriting for your policy is provided by Zurich Insurance plc, Endsleigh's long-time partner. Through their successful collaboration, your travel group and you will have access to a secure and reliable service.

Zurich Insurance plc is one of the largest general insurers in the UK and is highly regarded by the biggest industries across the globe.

Access to expert claim service
In the event of a claim, you will be assisted by CEGA's dedicated team. They will have a clear understanding of our partnership and your needs.
CEGA was established in 1973 and is one of the world's leading providers of assistance services offering high quality assistance products to Endsleigh.

Make a claim
Depending on the type of claim, it is preferred to submit your claim via www.endsleigh.co.uk/claim-centre. You can also contact our claim service by phone or email or write to CEGA at the address given below:

CEGA Travel Claims, PO Box 127,
Cheesemans Lane, Funtington Park,
Chichester, West Sussex, PO18 8WQ
Tel: +44(0) 1202 038 946
Email: [email protected]

Endsleigh Insurance Services Limited (Company No. 856706) (FRN 304295) is authorised and regulated by the Financial Conduct Authority. Registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE. This can be checked on the Financial Services Register by visiting register.fca.org.uk.

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