The following terms and conditions apply:
Accommodation Services | means the provision of holiday accommodation at a Property. |
Additional Charges | means the charges for optional items or services which are supplementary to a Visit to a Property including but not limited to, towel hire charges, pet charges, debit or credit card handling fee, or environmental fee, or Concierge Services, or overcrowding fee, as applicable. |
Booking | means a request made online, in person or over the telephone, for a Visit at a Property, by completing and submitting the Booking Details. |
Booking Details | means the details completed by you, either through the Website, or over the telephone with the assistance of one of our advisers, in order to make a Booking. |
Booking Services | means the Services made available by us, either by telephone, online via the Website, at one of our offices, or via a 3rd party OTA, allowing you to place a Booking. |
Concierge Services | the administration by us on your behalf of the supply of goods and/or services by third-party suppliers to you, the details of which are displayed on the Website, and may include but are not limited to hampers, private dining, spa days, activity days, exercise classes and any other goods and services as advertised by us from time to time. |
Conditions | means these terms and conditions. |
Confirmation | means the formal written confirmation of a Booking, sent by us via e-mail or letter. |
Enquiry | means an enquiry for Accommodation Services made in person, over the telephone, or an online enquiry made through the Website. |
Expectations | means the document available on the Website, setting out useful information, practical guidance and instructions, and a list of the questions most commonly asked by guests, along with our responses, and as amended from time to time. |
Marketing Materials | means our magazine, Website, social media profiles, and any other promotional or informative materials produced by Coastal Cottages of Pembrokeshire Limited, from time to time. |
our | refers to Coastal Cottages of Pembrokeshire Limited. |
Owner | means the owner of the Property to which the Booking relates. |
OTA | Refers to a 3rd party Online Travel Agency |
Price | means the price for a Visit to a Property, as quoted by us during an Enquiry, excluding any Additional Charges. |
Property | means holiday accommodation owned by, and made available by an Owner. |
Puffin Payment | has the meaning given in clause 5. |
Request | means a request for Concierge Services made in accordance with clause 22. |
Supplier | means a third-party provider of Concierge Services and any related goods. |
Total Price | means the total of the Price and any Additional Charges that apply in respect of the Booking. |
us | means Coastal Cottages of Pembrokeshire Limited. |
Visit | means the period of your stay at the Property, as stated in the Confirmation. |
we | means Coastal Cottages of Pembrokeshire Limited. |
Website | means www.coastalcottages.co.uk |
you | means, you the Customer, who is making a Booking, and whose name appears on the Confirmation. |
10 months in advance: | 8 equal payments |
9 months in advance: | 7 equal payments |
8 months in advance: | 6 equal payments |
7 months in advance: | 5 equal payments |
6 months in advance: | 4 equal payments |
As a condition of your Booking, you warrant and undertake:
The properties advertised in the Marketing Materials or on the Website are primarily, but not exclusively, made available to singles, couples, families or multi-generation parties. In the event that your party does not fall within one of these descriptions, any such Booking is subject to the sole and absolute discretion and approval of the Owner.
You are completely responsible for your personal belongings during your Visit and no liability can be accepted by the Owner, or us, for any loss or damage. If any articles are left behind, you should contact us, or the Owners, as soon as possible so that these can be searched for. A fee of £50 + VAT shall be applied where we attend a Property to search for a lost item. If lost items are found they can be forwarded on receipt of a minimum handling fee of £15.00 + VAT per item from you. Items which are not claimed or where a handling fee is not paid will only be kept for 7 days before being disposed of.
No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
In all disputes and interpretation of these Conditions, English and Welsh law will apply and the parties submit to the exclusive jurisdiction of the English and Welsh courts.
Each term of these Conditions operates separately. If a court finds that any term of these Conditions is void, illegal or unenforceable, in whole or in part, the remainder of the Conditions will continue to be valid and have full force and effect.
ADDITIONAL TERMS WHICH APPLY IF YOU REQUEST CONCIERGE SERVICES
Before booking we recommend you read our What To Expect guide.
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